Commentaires des Clients

"I am writing to confirm the receipt of the cheque for £2,400, many thanks. I just want to say that I am very pleased with the service I have received from your company. Many thanks for all your help"

"Regarding the completed sale of my week at Mystic Dunes, I can confirm receipt of your payment by cheque. Can I take this opportunity of thanking you for your patience and good work throughout the whole transaction. I would have no hesitation in recommending your services in the future."

"I feel the buying process with Travel & Leisure Group and especially the good cooperation with you, as a link between the seller and buyer has been a safe and quick way to complete the transfer of our new apartment."

"Can you please thank everyone involved for their professional service in dealing with this sale ? The whole transaction from initial point of contact to receiving the cheque was very smooth and other than signing a few forms, there was very little for me to do. I would not hesitate in recommending your company to anyone who wished to sell their Timeshare."

"Please be assured that we would certainly use the travel & Leisure Group again, thank you also for advising us of the referral scheme. My experience with Travel & Leisure has been first class, with both Iain Wilson and yourself being very easy to contact and talk to"

"Thank you for the cheque of £3.956.70 I received on 17th July 2008. I consider this matter now closed with you and Anfi Group.I will recommend your company to anybody who would be interested to buy or sell a Timeshare and I would like to inform that I was very satisfied how your company dealt with the sale. I would like to thank particularly Martina Veya for her kindness and patience during all the procedure, the same with me as with my brother she helped in all correspondences necessary to close this matter." {translated}

"The service given to me has been excellent. From the first point of contact with yourselves through email to almost immediate phone call from Lora, then the legal and financial side by yourself. We could not believe how quick the sale has been. From first contacting you and receiving the cheque it took less than six months - incredible. Thank you again for all the help that has been given to us."

"Thank you for the smooth transaction. Please also convey thanks to all concerned including Kellie and Jon. I have to say that apart from letters that have to be signed and sent by post, your email communications have been first class and have contributed to the speed at which the transaction was completed."

"I am writing to let you know that my family have just returned from our first holiday at the property you sold us in Gran Anfi in Gran Canaria. I wanted to let you know how pleased we were with the apartment. Despite have bought resale at much less than Anfi sell for, everything was in place and welcoming for us. I think anyone who does not buy through you is wasting their money and I cannot recommend you enough.."

"Received with thanks cheque for £7,000 for sale of contract TL8669W. For the second time, Travel & Leisure have handled Timeshare sale with a thorough, professional and courteous attitude. I would not hesitate to contact you first should the need arise."

"Thank you for the cheque for the sale of our apartment in Club Gran Anfi. Thank you for all your help and assistance with this. It was a great help to us and we found that you gave us assurance that you were a honest and trustworthy company. Once again, thank you."

"Very many thanks for the cheque for the sale of our Marbessa Timeshare. In view of the situation in the UK bordering on a recession, I think you have done very well in selling our Timeshare. Always been a pleasure to talk to anyone of your staff. Very friendly people."

"I am pleased to advise you that I have today received my new membership certificate from Anfi so the whole transfer is now concluded. I would like to place on record my thanks to you and the Travel & Leisure Group being so helpful during my aquisition of my week at Anfi and I have already recommended your services to other Anfi users."

"We received the cheque today for the sale of our Timeshare and full refund of the original advertisment fee. Thank you for your above excellent service. We are both very pleased to have chosen T & L to handle our sale and will have no problem recommending your services to others."

"I write to acknowledge receipt of the cheque you sent for the sale of our 2 weeks at Marriott Marbella resort. This now concludes the sale of all 6 of our weeks and I would wish to record our complete satisfaction for the service provided by your company. We are both wholly satisfied with it and wish your company all of the best in the future."

"We received the check in the mail and appreciate everything you and all in Travel & Leisure have done for us. We will certainly recommend your company to anyone interested in buying or selling in the Timeshare market."

"I know we should expect high standards of service at all times but it doesn't always happen, however I had exceptional service from you. Both in the UK and in your overseas office, and could confidently recommend your organisation should an opportunity occur."

"Many thanks for all yourefforts regarding this sale. Having previously had some bad experiences with the timeshare resale business (specifically ****) it was a pleasure doing business with Travel & Leisure (and you can quote me on that)"

"I would like to take this opportunity to thank you for your assistance in the sale of our timeshare. Both my husband and I feel the service you offered was exceptional thoughout. We were well informed throughout the process, written correspondance was clear and detailed and there was always friendly advice on the other end of the phone. Many, many thanks."

"I write to confirm receipt of my cheque 13/05/08 and also to thank you for your help and cooperation during the sale of our timeshare. Once the offer was confirmed every step of the way and always given a timescale for the sale. Many thanks again for everything."

"Without the incentive to win £100 in your monthly prize draw, I fully intended to write to you to compliment you and your colleagues on your excellent service during the whole of the transaction. In fact we are currently involved in a larger financial transaction and the service compared to yours is a very poor second ! We have on many occasions compared their level of communication and response to yours; it does no come close."

"Many thanks for your letter of 30 April with the certificate and other documents which completes our purchase of the afore. It has all gone very smoothly and easily - thank you very much indeed. Please give our thanks and greetings to Steve."

"I am writing to acknowledge receipt of cheque for £1665 for the sale of my Timeshare weeks. I was very concerned about the selling process of the sale especially in my recent widowhood. However I have received nothing less than exemplary help and guidance throughout the whole process, which has taken much less time than I imagined. I shall certainly have no problem in recommending your service to anyone. Thank you very much indeed."

"In this letter we confirm reception of the promised cheque and thank you for the prompt settlement of the selling."

"Thanks a lot also for very nice cooperation with Mrs Veya, for her patience and everything. Any case when our friends decide to sell their timeshare for sure I will recommend your company."

"What can I say ! Words cannot express my gratitude to you for the way in which you helped me over this Timeshare fiasco. I have certainly learned my lesson the hard way, when all I needed was to call you. I hope your company appreciate you - I'm sure they do ! I certainly do. I should have come to you in the first place."

"I write to say a big 'thank you' for all your help and advice in selling my elderly mothers timeshare which had been a big worry to us over the past 2 years since my father passed away. I must THANK-YOU for the wholly professional an efficient service that I have received from you over the past few months whilst all the paper work and transactions have been taking place. I have been most impressed by your courteous, helpful and informative customer care and would thoroughly recommend your exceptional service."

"Both of use would like to thank you for your help in selling our Dona Lola apartment for us. We had eighteen good holidays there and sincerely hope the people who bought the apartment have the same enjoyment as we had. If we hear of anyone else who wants to sell their Timeshare we will have no hesitation in recommending you."

"Over the last 2 years I have purchased on separate occasions 2 weeks at the Marriott Resort in Majorca. These purchases were done through Travel & Leisure Group. I am delighted to say the service levels I have received from T&L have been first class!. Such is my pleasure in the work of T&L Group that I have already recommended a friend who has also bought a week from them. We have no hesitation in recommending T&L as a great company to do business with.."

"Thanks very much for all your assistance and patience with this. I will definitely recommend your firm to anyone considering these type of transactions in the future."

"We would like to say how professional your company has been in our dealings and you have helped make the whole process very painless."

"Thank you for your cheque which we received on 26 Jan. Your service has been excellent, very prompt, helpful and friendly. Whenever I contacted Travel & Leisure, they were fully up to date on the status of our Timeshare sale. Thanks for your help."

"Thank you very much for all your assistance handling these transactions. I will be buying more with such service you provide."

"Your service on this transfer was excellent. You gave us a feeling of confidence throughout the process that you were in control. You deserve a raise !"

"In an industry which is not renowned for honesty, transparency and fair trading, it has been a pleasure to work with your company. We found you to be quick, efficient and helpful. Your efforts on our behalf resulted in a satisfactory conclusion. We will certainly recommend you to others who may be interested in purchasing or selling a Timeshare, or converting to RCI points."

"Many thanks for your help in selling our Timeshare. We are extremely pleased with your excellent services and we will not hesitate to recommend your company to any of our friends."

"Just to say a big thank you to Steve & Angela Frankland who were both really helpful and informative. Nothing was too much trouble and everything was explained each step of the way. I will be recommending that friends and colleagues who wish to purchase a Timeshare give tRavel & Leisure a call. Thank you so much"

"Many thanks for the cheque received 18th August, selling Sunset Harbour Club, weeks 16 & 17. Will keep in mind TRavel & Leisure if I hear anyone wishing to sell their Timeshare"

"I have pleasure in stating, that the sale of my Timeshare (although lengthy no fault of the staff, went very well. I have nothing but praise for the staff especially Angie on ext 881111, who was very helpful and kept me informed of negotiations. Angie had the common decency to reply to my calls, which in this high-octane world is very rare. Again thanks to all participated in this sale."

"Just a few lines informing yourselves of how extremely happy and impress we are with your exceptional service with regard to the purchase of our Timeshare at Paradise Kings Club. We found you all to be polite and very helpful and prompt with any queries or information that we required. We would not hesitate to recommend your company to anyone wishing to purchase a Timeshare because we know they would receive exceptional service from yourselves."

"I thank you for completing the above and hereby acknowledge receipt of your cheque in my favor for the sum of £1378-00 as payment in full for the sale of my timeshare to the American buyer. I would have no hesitation in using your services for any future transactions that I may have and I thank you for your friendly and curt ious manner that you applied to this contract"

"I must admit I did have my doubts as to whether we would get our money, as we have used other companies in the past and lost money. We would recommend your company to others for the service we received"

"Thank you for all your help and expertise in this transaction. I would like to say how well it was handled and your personal help on matters was greatly appreciated. This transaction was very much 'new ground' for me and I had to rely wholly on your knowledge and answers to my many questions. You were spot on all through and the whole thing was far from the nightmare I had imagined it might be. Many thanks again and all good wishes to yourself and to your company for the future."

"Thank you very much for your good and fast paperwork. It was a pleasure to talk to you. I did trust you. This is very important for ma as I had no chance to meet you face to face due to the big distance to Switzerland. The cheque £8406 reached me last Friday. Thanks a lot"

"Many thanks for your help with all aspects of the sale, and would be happy for either ourselves or others to use you in the future."

"Many thanks for the cheque for £2999.41 as conclusion of the sale of our Timeshare at The Royal Savoy, Madeira. Can I thank you for all the help and trouble you have painstakingly undertaken to complete the sale"

"Just a quick note to say thank you for all your assistance and to confirm that we have now received our membership certificate for Pine Cliffs. It has been a pleasure dealing with you, we have been immensely impressed by your speed, professionalism and attention to detail. We would not hesitate to use your services again or to recommend others to you."

"Thank you very much for the service you have given, it has been absolutely first class and trouble free. I was a bit dubious about selling the property through an agent but from the first phone call you have made it trouble and worry free. I would certainly recommend the Travel & Leisure Group to anyone "

"Many thanks for your handling of this transaction, which was dealt with professionally and promptly at all stages - we were amazed to receive this offer within days of contacting you !"

"After several unhappy experiences with Timeshare we are delighted that at last a reliable source of purchaser is available through yourselves. Our thanks to you and Steve for your excellent service. We shall not hesitate to deal with yourselves again and recommend you."

"We write with reference to our recent purchase of the 3 bedroom penthouse suite at Pine Cliffs, and would like to thank you all for the excellent service you have provided from start to finish. Tony Cole certainly kept us fully informed throughout the negotiations with the vendor, and we would like to thank him for his professionalism and courteous service he has provided. Also your conveyancing department have also been excellent and the whole transaction in purchasing this property has been very smoothly run. We would certainly recommend your organisation as a truly professional organisation to do business with."

Response to questionnaire -

Q - Why did you decide to use Travel & Leisure ?
A - "My parents are selling through yourselves and if we even decide to buy or sell again, we would use Travel & Leisure "

Response to questionnaire -

Q - Did they advise you on the best options to suit your particular requirements ?
A - "Yes - Beyond our expectations. Really good solid advice on our rights when buying a resale"

Q - Why did you decide to use Travel & Leisure ?
A - "Prompt response to initial contact. Regular contact to update on what was available. Excellent service"

Response to questionnaire -

Q - Why did you decide to use Travel & Leisure ?
A - "Basically because you had the place/week/price we wanted. However we did speak to other companies but found Travel & Leisure the easiest and most efficient to deal with. And yes we would use you again should the need arise. "